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Signed in as:
filler@godaddy.com
SHIPPING
We are unable to guarantee specific ship times. Orders will be processed in the order they are received.
Any damage to package or content & missing item claims must be immediately and made within 2 days of receipt of your package so that a claim can be made with the carrier. Do not throw packaging away in the event carrier would like to inspect the packaging. Save all broken pieces of any damaged content.
We can not be responsible for missing item claims if you fail to contact us in a timely manner. Please check your package and contents carefully, marking the packing slip as each item is unpacked. Your shipment will be double checked and inaccuracy should never happen.
Any packages returned to us due to an incomplete or incorrect address on the order will be charged return shipping charges to get the package(s) back to TMS as well as additional shipping charges to re-ship the package. Outgoing and return shipping charges are not refundable for a returned package due to incomplete addresses. Please, check your shipping address on your order before you hit the order button.
The Mystical Stone is not responsible for packages lost or stolen in transit. it is the responsibility of the customer to request a claim via USPS, UPS, or FedEx. Though we are truly very sorry your items didn't reach you, we are not responsible for lost or stolen packages, or for damage incurred during shipping.
RETURN POLICY
Returned items must be in their original, undamaged packaging and made within 30 days of purchase. Certain types of items cannot be returned, like Essential Oils, and personal care goods (such as beauty products). This is only for your protection to ensure the purity of the product we deliver to you.
Open media and decks cannot be returned or exchanged.
Returned items must have no visible signs of "wear and tear."
Shipping costs are non refundable to returned items. Please note your credit will be less any shipping costs. Returned items are at your own expense. We are a small business and we thank you for your understanding.
Your bank may take up to 10 days to process your refund. The return total will be credited back to the original method of payment used during checkout, less the cost of shipping paid on the order.
PRIVACY
We will never sell or trade any of our customer's information. No part of your financial information is ever stored on any computer with an outside connection to a publicly accessible network (Internet). We do, however, store contact information.
We are here for you and will work with you in any way we can. Please contact us if you have any issues.
Copyright © 2021 The Mystical Stone - All Rights Reserved.
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